PRODUCT CARE

All pieces are handmade of 925 sterling silver or 14k gold. These precious metals are relatively soft metals and should be handled and stored with care. Eventually, over time dents and scratches will slide into the surface and colours will slightly change. These are not considered a defect, but just a sign of normal wear and tear.

To prevent all the jewellery from scratching, rubbing and oxidising we recommend you to store the piece inside the accompanying jewellery box when not worn. For all items do avoid contact with water and keep away from all sources of heat. Please note that each piece has a different finishing which requires different care. We highly recommend you to check the finish description before taking any action. 

Polished finish
Polished finished pieces in silver and gold can oxidise over time. To keep your polished silver and gold shiny, you can clean your pieces easily with a mix of 5/6 handwarm water and 1/6 of dish soap. Scrub the silver/gold gently with the water-soap-mix and a soft toothbrush. Clean in water to get rid of the soap. Dry with soft cotton and use a dry jewellery cloth to finish up the piece. This is only recommended for polished finish pieces.

Especially polished sterling silver pieces oxidise easily over time through exposure to the air and substances from the skin. In case of heavy oxidation, please use a reducing agent to clean the piece. Reducing agents such as silver polish or cloth can be found at most local goldsmith or some grocery stores. Or feel free to contact us for a silver sparkle bath. 

Unpolished/matted finish
Be aware that sterling silver pieces which do not have a polish finishing are just plated with their matte ivory-coloured finishing. This means that the base is a thin layer of unpolished silver. We cannot guarantee how long the layer will be in impeccable condition, as it depends on how it is worn and handled. Avoid direct heavy skin contact joined with water and chemical products e.g. soap and perfume. Please do never use silver polish to clean these pieces, this will directly lead to vanishing their original matted finish.

Shapes
Shapes can change over time, especially bracelets which can be slightly adjusted in size by carefully tightening or loosening the bangle. However, make sure to only do this once, as it might change shape and break if done frequently.

Vinvinne cannot be held responsible for defects due to: failure or damage caused by improper use or carelessness. When in doubt about any product care please do not hesitate to contact Vinvinne for personal advice.