All items are handmade with quality and care. We only work with alloys of the precious metals: 925 sterling silver and 14k gold. Precious metals are relatively soft. Not only they are special because of their rarity, they are also considered valuable due to their chemical and physical properties.
Sterling silver 925 is a composition containing 92,5% silver, and is the most durable and valuable silver for jewellery. 14 karat specifically refers to the metal mix that contains 58.5% gold. Gold in itself is softer, so the alloy is needed to strengthen the composition and make it wearable (daily). The material value of all of our pieces is verified and marked before shipment. Besides the 925 or 585 stamps you will find our responsibility mark. One might compare the responsibility mark with a goldsmith signature.
Vinvinne quality guarantee covers manufacturing defects. Eventually, over time dents and scratches will slide into the surface of precious metals and colours will slightly change. These are not considered a defect, but just a sign of normal wear and tear. We cannot be held liable for any of these changes, defects or damage. In case of a manufacturing defect contact us immediately at firstname.lastname@example.org.
Feel free to initiate a repair for a damaged piece caused by normal wear and tear at any time.